Business Software

Microsoft Dynamics CRM

Customer Relationship Management (CRM)
Business moves at light speed today, requiring that every company continuously reexamine direction, strategies, suppliers, partners—literally every variable and relationship that might lead to complacency. The intensified search for competitive advantage may mean that some of your best customers pick up and leave without you ever knowing that there was a problem. How well can you react to—and even predict—ever-shifting customer needs and competitor moves?

Why CRM? Acquiring, servicing, and retaining customers are key challenges for every business. A streamlined strategy that connects all customer-facing processes and activities can help keep customer relationships at a desired level. With CRM solutions, you can craft such a strategy. You can integrate sales, services, and marketing processes to provide a satisfactory customer experience while maximizing your revenue potential. Microsoft Dynamics™ CRM is a complete CRM suite that leverages the power and productivity of the Microsoft platform. It’s CRM that works—and works very well—because it works the way your users already do, works the way your business already does, and works the way technology should.

Microsoft Dynamics CRM lets you work the way you want to work with features such as:

  • Tight integration with Microsoft Office and Outlook.
  • Quick and easy access to your data through context-sensitive information.
  • A Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.
  • Powerful reporting and analysis tools.
  • Great mobile support that allows field workers to get instant access to customer data from any personal digital assistant (PDA), laptop, or browser.


Works the way your business does:

  • A new marketing automation module that makes it easy to build customer or lead lists, create targeted marketing campaigns, track the progress of those campaigns, and follow up on campaigns.
  • A Quick Campaign wizard that allows marketers and salespeople to send out e-mail blasts to targeted lists and track response.


Service scheduling
Easy customization of Microsoft Dynamics CRM to your business workflow by adding custom objects and renaming existing ones.

Flexible reporting that enables managers to easily see how your business is doing—CRM data can be transferred into Microsoft Excel™ for analysis or into Microsoft SharePoint® Portal Server for updating executive dashboards or collaborating on customer-related documents.


Works the way technology should:

Microsoft Dynamics CRM works the way your IT staff wants it to because it’s based on proven, industry-standard Microsoft technology that’s easy to learn and work with. You’ll enjoy a rapid, low-cost deployment; low support costs; and easy scalability as your business grows.


IT-friendly features include:

Easy to modify forms, data fields, and information relationships so that users can get the customized information they need.

Streamlined installation diagnostic tools that reduce setup time and help ensure a successful deployment of Microsoft Dynamics CRM.

Fast data searches across large volumes of customer data that help users find the information they need.

Easy to use step-by-step Microsoft Exchange Connector Deployment Wizard that simplifies Microsoft Dynamics CRM integration with Microsoft Exchange and Outlook.

Simple and fast connectivity to external data sources that gives users access to relevant information.

Advanced management and notification tools that are centralized and give the IT staff the right information to manage a CRM system.

With its experience and extensive library of implementation tools and methodology, InterDyn LANAC Technology can help you deliver on your vision of improved operations and strong customer retention.

Call us today to get started on your Microsoft Dynamics CRM Solution.